Returns

1. The window

You can return an unworn piece within 30 days of the day it is delivered. Returns requested after that cannot be accepted, except where a piece is faulty.

This is separate from the finish promise. If the gold finish fades, we trade the piece regardless of when it was bought: see the guarantee.

2. Condition

A piece has to come back unworn and in its original box, with any tags still attached. We check it on arrival.

Pierced earrings have to be unworn to come back for a change of mind. That is a hygiene rule rather than a technicality, and it is the one exception worth knowing before you order. It does not affect a faulty or incorrect piece: tell us and we will put it right whether it has been worn or not.

3. How to start one

Email hello@siafra.com with your order number and which piece you are returning. We reply with the address and confirm what happens next. Please do not send anything back before you hear from us, because an unannounced parcel cannot be matched to an order.

4. Who pays the postage

For a change of mind, you pay the return postage. We send a prepaid label so you do not have to arrange anything, and its cost is shown to you before you confirm the return and then deducted from the refund.

If a piece arrives faulty or is not what you ordered, we pay the return postage and either replace it or refund it in full, including the original delivery charge.

5. Refunds

Once the piece is back and checked, we process the refund to the original payment method within 5 business days. How quickly it then appears is up to your bank or card issuer.

We refund the price you paid for the piece. There is no restocking fee. Original delivery charges are not refunded on a change of mind; if a whole order comes back because we sent the wrong piece or a damaged one, we refund the delivery charge too.

6. Where returns go

Returns are accepted at SIAFRA Returns, 180 N Stetson Ave, Suite 3500, Chicago, IL 60601, United States. We confirm it in writing when you start a return, and ask that nothing is sent before then so the parcel can be matched to your order.

7. Cancelling an order

If an order has not shipped, email hello@siafra.com and we will cancel it and refund it in full. Once it has shipped, it becomes a return under the terms above.